Shipping Information

We deliver online product orders to addresses within Australia. Shipping options, charges and estimated delivery timeframes are shown at checkout and depend on the order, destination and carrier.

Order processing

Orders are normally prepared as promptly as possible after payment is confirmed. Processing time is separate from carrier transit time. Orders placed on weekends or public holidays may be processed on the next business day. If an item becomes unavailable after ordering, we will contact you to offer an alternative, back order where appropriate, or refund the unavailable item.

Shipping charges and delivery estimates

Shipping charges are calculated at checkout. Delivery dates are estimates only and are not guaranteed. Regional and remote locations may take longer. Carrier congestion, severe weather, public holidays and events outside our reasonable control may cause delays.

Delivery address

Please provide a complete and accurate delivery address. If an order is returned because the address supplied was incorrect, incomplete or inaccessible, additional postage may apply before it is resent. Contact us promptly if you notice an address error; we cannot guarantee changes after dispatch.

Tracking and authority to leave

When tracking is available, details will be sent to the email address used for the order. Any authority-to-leave request is subject to the carrier’s conditions. Once a parcel has been delivered in accordance with the selected delivery instructions, responsibility for its security passes to the recipient, except where the law provides otherwise.

Missing, delayed or damaged parcels

If tracking shows an unusual delay, or an order arrives damaged, contact us promptly with your order number and photographs where relevant. We will work with the carrier and provide any remedy required under the Australian Consumer Law.

Questions

Contact us at hello@pamperedpetsgrooming.com.au, call (08) 6010 0801, or write to 240 Boulder Road, South Kalgoorlie WA 6430.