Grooming Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule a grooming appointment, please contact the salon as soon as possible so the appointment time may be offered to another customer.

Late arrival or missed appointment

Late arrival may shorten the available grooming time or require the appointment to be rescheduled. If you cannot attend, please call the salon. Any cancellation or missed-appointment fee will be disclosed before it is charged and does not affect rights that cannot be excluded under the Australian Consumer Law.

Changes on the day

If coat condition, matting, behaviour or welfare needs differ from the information provided, the service, duration and quoted price may change. We will discuss material changes where reasonably practicable. A service may be modified, shortened or stopped where continuing would not be safe or appropriate for the pet or people involved.

Contact us

Call (08) 6010 0801 to cancel, reschedule or discuss an appointment.