Privacy Policy

Pampered Pets Grooming respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, buy products, make a grooming enquiry or booking, communicate with us or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect your name, contact details, delivery and billing information, order and transaction details, account information, communications, marketing preferences, grooming appointment details, information about your pet, device and browser information, IP address, and website usage data. Payment card details are generally processed by our payment providers rather than stored directly by us.

How information is collected

We collect information directly from you, automatically through our website and cookies, and from service providers involved in payments, fraud prevention, delivery, analytics, communications and store operation.

How we use information

  • Process payments, orders, deliveries, returns and refunds
  • Manage grooming enquiries and appointments
  • Provide customer support and service communications
  • Operate, personalise and improve our website and services
  • Maintain security, prevent fraud and enforce our terms
  • Send marketing communications where permitted and honour opt-out requests
  • Comply with legal, accounting and regulatory obligations

Disclosure to service providers

We may disclose information to Shopify and trusted providers that support website hosting, payments, booking, communications, analytics, advertising, fraud prevention, professional advice and delivery. We disclose only what is reasonably necessary for those functions or where required or authorised by law.

Overseas processing

Shopify and other providers may store or process information outside Australia. Their locations and practices can change. Where applicable, we take reasonable steps to use reputable providers and handle information consistently with applicable privacy obligations.

Cookies and analytics

We use cookies and similar technologies for essential website functions, remembering preferences, measuring performance and, where enabled, marketing. You can adjust browser settings to reject some cookies, but parts of the store may then not work correctly. Any privacy choices presented on the website can also be used.

Marketing

You may unsubscribe from promotional emails using the unsubscribe link or by contacting us. We may still send transactional or service messages about orders, bookings or account security.

Storage, security and retention

We take reasonable administrative and technical steps to protect personal information. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purposes described, including legal, tax, accounting, dispute and fraud-prevention requirements.

Access, correction and complaints

You may request access to, or correction of, personal information we hold about you, subject to applicable law. You may also make a privacy complaint. We will respond within a reasonable time and may need to verify your identity.

Contact us

Contact us at hello@pamperedpetsgrooming.com.au, call (08) 6010 0801, or write to 240 Boulder Road, South Kalgoorlie WA 6430.